Frequently Asked Questions

Top Questions Asked


Can I send someone to pick up my equipment on my behalf?

Yes. You must contact Reception to authorize someone to pick-up on your behalf. Please make sure they have their Government issued Photo ID, as well as any information that was asked to be brought at the time of pick-up, and the appropriate payment type (for orders that require payment).

What payment methods do you accept?

We accept:

  • Exact Cash*
  • Debit*
  • Organization Cheque
  • School Cheque
  • Certified Cheque (Money Order)*
  • Purchase Order

We do not accept credit cards of any kind.

*Only for students, seniors, indigenous individuals, homeschools, and low-income individuals/families.

Do you teach computer classes?

We do not teach computer literacy classes. We just supply equipment. There are many different organizations across Manitoba that teach computer literacy. You can view all the organizations that provide computer literacy classes on the Manitoba 211 website.

What buses do I have to take to get there?

We recommend using the Navigo website to help plan your trip. The bus in our area is very limited.

Will you be delivering my equipment to me?

We do not do deliveries for clients. If you require shipping we can set it up via Canada Post (at cost). You are also welcome to set up your own courier service for pick-up.

How do I know if my application was approved?

All applications are essentially approved as soon as we receive it. If there is an issue with application, we will reach out via phone or email.

What are your hours?

Our pick-up/drop-off hours are 9:00am - 4:00pm, Monday - Friday and our office hours are 8:30am - 4:30pm, Monday - Friday.

On occasion we do open over the weekends to bank overtime. When we do open on the weekend, the website will reflect the dates and times we will be open. We also announce it before hand on our social media. If you do not have access to any social media platform, it is shown on the bottom of our home page.

Is the equipment you're giving out brand new?

No. All equipment that we receive is generously donated to us by government entities, local businesses, and private individuals. Our interns put all equipment through a renewal process before we provide the equipment to our clients.

Pick-ups


Can you send me a text instead of calling or emailing me?

We do not have the ability to text at this time. Our only forms of communication are calling or emailing. If you do not have calling or emailing available, you can message us on any of the social media platforms we are on (Facebook, Instagram, LinkedIn & Twitter)

I'm not going to be able to pick up my equipment before the provided deadline. What do I do?

We ask that you contact us for further assistance.

Phone (204) 988-1790
Email info@c4smb.ca

Why can't I pay with a credit card or personal cheque?

We do not have the ablility to accept those forms of payment for varying reasons.

Your office is really far away from where I live. How am I supposed to pick-up my order?

It is the clients responsibility to pick-up the equipment or arrange for alternate solutions. Some examples of alternate solutions include:

  • Sending someone else on your behalf
  • Requesting & paying for shipping
  • Booking & sending a courier on your behalf

What is your refund policy?

All sales are final. Refunds will not be provided.

All equipment comes with a one-year warranty. For further information on our Terms & Warranty, click here.

Equipment


What comes with my desktop?

All desktops come with a monitor, mouse, keyboard, and all the necessary cables (power cables, video cable, Ethernet).

What comes with my laptop?

All laptops come with their respective charging cable.

What comes with my printer?

Printers come with pre-installed toner (minimum 30% life remaining), power cable, and a USB-A to USB-B cable.

Will my desktop have wi-fi capabilities?

Our desktops are not Wi-Fi capable.

Can the computers run programs like AutoCAD, Adobe PremierPro, or similar

This is a question that we cannot give a solid answer to as every program is unique and has specific requirements. We recommend doing research on any of the powerful 8

Can the computers run video games like Fortnite or Minecraft?

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Do you provide Apple products?

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When will cell phones and tablets be available for clients?

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Eligibility


I am a newcomer to Canada, do I qualify?

We do not provide equipment to new comers directly. To receive equipment through our program, you must be within one of our set client groups on our Apply Online page. However, we do provide to non-profit organizations who assist new comer individuals and families. We recommend checking the Immigrant Centre of Manitoba's website for a full list of non-profits who may be able to assist.

I have a child who is in high school, do they qualify?

We do not provide devices to grade school (Kindergarten - Grade 12) students directly. We provide devices to a variety schools directly for both staff and students to use. We recommend reaching your childs teacher for possible assistance. Some schools will apply on behalf of families and help distribute computers to those in need.

I need a printer, but there is not an option on my application form to order one.

Printers are reserved for select client groups only. If the item is not on your application, your client group is not eligible to receive the equipment.

Why does my client group have equipment restrictions and others do not?

Equipment restrictions have a variety of reasons as to why they're implimented.

Example: Previously, we did not supply laptops to students, low-income individuals families, and indigenous individuals, as we did not have the stock to meet the demand. We have received a massive influx of laptop donations and now have made laptops available to all client groups, not just a select few.

Another example: Items like printers or flat-bed servers are reserved for client groups that are schools or an organization of sorts as we have a very limited supply.

My parent(s) are visiting me from out of province and they're 55(+), do they qualify?

To receive a device from us, the applicant has to be a resident of Manitoba. We do have other locations across the country. Check out Innovation, Science, and Economic Development Canada's website for a list of all Computers for Schools locations. Please note that the other locations will have different eligibility requirements, specifications, and may operate under a different name.

Client Verification


Why can't I just use my student ID card to verify that I am a student?

If your student ID does not have an expiration date on it (Winnipeg Transit sticker with the year on it is not sufficient), it does not prove that you are actively registered or currently taking classes.

Why can't you use a MET number as identification for homeschools?

Every single person who goes through any school (public, private, independent, homeschool etc.) in Manitoba is provided a MET number and that number is assigned for life. For us to verify you are a homeschool, we have to use the Family Number that is provided to you by the Homeschooling Office of Manitoba.

I am doing all my school work from home. Why can't I apply as a homeschool?

All though you're doing your school work from home, it does not qualify you has a homeschool. Homeschooling is for parents who choose to teach their children themselves opposed to putting them into public, private, or independent schools.

For further information on Homeschooling in Manitoba, please head to the Manitoba Education and Early Childhood Learning website.

I want to apply as a low-income individual/family, but I don't have proof of income. How do I proceed?

For us to verify that you do fall within the threshold for our low-income program, we must be provided with some sort of proof of income. That could be anything from two most recent paystubs, any recent payments from EIA, Disability, any other type of government assistance, or your yearly income from a tax return within the last two calendar years.

If I am sending someone on my behalf, why do we have to advise you that we are doing so?

The procedure of verifying the person you are sending is who you say they are is a way for us to:

  • Keep your Personally Identifiable Information safe
  • Ensure that the equipment is being handed to the correct person

Donations & Recycling


What are your drop-off instructions?

Winnipeg: 18 Terracon Place | 9am - 4pm
Please take all donations and recycling to our backdoor (second right after the stop sign).
There are two loading bays. One is for larger truck trailers, and one is a smaller ground level bay. Please head to the bay that works best for you.

Thompson: 16 Hayes Rd | 9am - 4pm
Please take all donations and recycling to our backdoor

The Pas: Room University College of the North - Room B36 7th St E | By appointment only*. To book an appointment, contact us @ (204) 988-1790 or info@c4smb.ca
*Restrictions may apply.

Do you pick-up donations?

We ask that you contact us for further information.

p: (204) 988-1790
e: info@c4smb.ca

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